You work in an event role at a venue or within an organization. What happens if you leave? What if you get sick or go on an extended vacation? Do other people on your team know the documents, procedures, and protocols to follow on a daily basis to manage your events?
Every person who works on events should have an event operations handbook to be able to train all individuals who have event-related responsibilities. That way, events can continue to move forward smoothly—regardless of employee turnover or absences.
Here are some things to cover in an event operations handbook:
- Event intake information
- Client communication protocol
- Copy of contract/sales agreement
- Copy of Banquet Event Order
- Event CAD layouts and floor plans
- Sample of detailed event timeline
This list just scratches the surface of what should be included. Creating a handbook for your role, venue or company will keep your team up to date and organized and will also help to prevent time-consuming and costly mistakes.
If this is not something you have and you need assistance with determining what should be included, how to create it, and how it can be used for training and cross-training of employees, learn more and contact us at perfectlyplannedbyshari.com.
Shari Zatman is an event producer with more than two decades of experience. She owns two companies: Perfectly Planned by Shari, which focuses on luxury events (like weddings and mitzvahs), and Eventful Event Producers, which focuses on corporate and non-profit events. Her latest venture is event training, coaching, and consulting for event and hospitality professionals. She created a handbook and seminars to work with them to identify problem areas, create solutions and share best practices.